Term and Conditions

Welcome to Espresso Dolce Shop. These Terms and Conditions govern your use of our website and services. By accessing buycoffeemachines.com and making a purchase, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using the Espresso Dolce Shop website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account with Espresso Dolce Shop, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

2.2 Prohibited Activities

You agree not to:

• Use our website for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems or user accounts
• Interfere with the proper functioning of our website
• Use any automated means to access our website without our permission
• Misrepresent your identity or provide false information

3. Products and Services Description

3.1 Product Availability

We strive to maintain accurate inventory information, however:

• All products are subject to availability
• We reserve the right to limit quantities and discontinue products
• Prices and specifications are subject to change without notice
• Product images are for illustrative purposes and may vary from actual products

3.2 Product Categories

Espresso Dolce Shop specializes in:

• Home and Commercial Coffee Machines
• Premium Grinders and Accessories
• Coffee Capsules and Brewing Systems
• Maintenance and Cleaning Products
• Replacement Parts and Components

4. Order and Payment Terms

4.1 Order Process

The ordering process consists of:

• Product selection and addition to cart
• Provision of accurate shipping and billing information
• Order review and confirmation
• Payment processing
• Order fulfillment and shipping

4.2 Payment Methods

We accept the following payment methods:

• Visa, MasterCard, JCB credit cards
• PayPal payments
• All payments are processed securely through encrypted channels

4.3 Order Confirmation

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to cancel any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Shipping restrictions to your location

5. Shipping and Delivery

5.1 Processing Time

All orders are processed within 1-2 business days from payment confirmation.

5.2 Shipping Methods

We offer two shipping options:

• Standard Shipping ($12.95) via DHL or FedEx – 10-15 business days
• Free Shipping for orders over $50 via EMS – 15-25 business days

5.3 Shipping Restrictions

We ship worldwide with exceptions for some Asian countries and remote regions. Customers are responsible for:

• Providing accurate shipping addresses
• Any customs duties, taxes, or import fees
• Contacting us at [email protected] for shipping inquiries

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days of delivery. To be eligible:

• Items must be in original, unused condition
• All packaging, accessories, and documentation must be included
• Original proof of purchase must be provided
• Items must show no signs of wear or use

6.2 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless defective:

• Caffitaly Capsules (opened or unopened)
• Descaler/Cleaner products
• All types of filters
• Opened accessories including Frothers and Steam Wands

6.3 Return Process

The return process requires:

• Email request to [email protected] within 15 days
• Return authorization number before shipping
• Original packaging with all accessories
• Customer responsibility for return shipping costs (unless defective)

7. Intellectual Property

All content on the Espresso Dolce Shop website, including but not limited to:

• Text, graphics, logos, and images
• Product descriptions and specifications
• Website design and layout
• Brand names and trademarks

are the property of Espresso Dolce Shop or our suppliers and are protected by international copyright and trademark laws.

8. Limitation of Liability

8.1 General Limitation

Espresso Dolce Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any unauthorized access to or alteration of your transmissions
• Any content or conduct of any third party on the website
• Any products or services obtained through the website

8.2 Maximum Liability

Our total cumulative liability to you for all claims arising from or related to these terms or your use of our website shall not exceed the total amount you paid to us in the six months preceding the event giving rise to the claim.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your personal information.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Toronto, Ontario.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes your acceptance of the new Terms and Conditions.

12. Contact Information

Thank you for choosing Espresso Dolce Shop for your coffee equipment needs. We are committed to providing you with exceptional products and service that reflect our passion for coffee perfection.