Privacy Policy

Last Updated: December 2023

At Espresso Dolce Shop, we believe that exceptional coffee experiences begin with trust and transparency. Just as we’re committed to providing premium coffee equipment from Anfim grinders to DeLonghi parts, we’re equally dedicated to protecting your privacy and securing your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit buycoffeemachines.com.

1. Information We Collect

To provide you with seamless service from selection to sip, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number when you place orders or contact our customer service
• Shipping Information: Delivery address for your coffee machines, grinders, and accessories
• Payment Information: Credit card details processed securely through PCI-DSS compliant systems (we don’t store full payment details)
• Account Information: Login credentials and preferences for returning customers

Technical Information

• Device Data: IP address, browser type, operating system
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General geographic location for shipping and currency purposes

2. How We Use Your Information

We use your information to enhance your coffee equipment shopping experience:

• Order Processing: To process and ship your coffee machines, grinders, and accessories worldwide
• Customer Service: To provide support for your equipment purchases and technical inquiries
• Personalization: To recommend relevant products like Caffitaly capsules or commercial machines based on your browsing history
• Security: To protect against fraud and unauthorized transactions
• Communication: To send order confirmations, shipping updates, and respond to your inquiries at [email protected]
• Improvements: To enhance our website functionality and product offerings

3. Data Sharing and Disclosure

We treat your data with the same care we take in selecting our premium coffee equipment:

• Service Providers: We share necessary information with shipping carriers and payment processors to fulfill your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of merger or acquisition, customer information may be transferred
• International Transfers: As we ship globally, your data may be processed in countries with different privacy laws, always with adequate protection

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is as important to us as the quality of our coffee equipment:

• Storage Duration: We retain your information only as long as necessary for business purposes or as required by law
• Security Measures: Enterprise-grade encryption, secure servers, and PCI-DSS compliance for all payment processing
• Access Controls: Limited employee access to your personal information on a need-to-know basis
• Data Protection: Regular security assessments and monitoring to prevent unauthorized access

5. Your Rights and Choices

You have control over your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we use your personal information in certain circumstances
• Data Portability: Receive your data in a structured, machine-readable format

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Like a perfectly calibrated grinder, we use cookies to optimize your experience:

• Essential Cookies: Required for site functionality and secure checkout process
• Analytical Cookies: Help us understand how customers browse our collections of home and commercial equipment
• Preference Cookies: Remember your settings and preferences for future visits
• Marketing Cookies: Show you relevant products and offers based on your interests

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. International Data Transfers

As we serve coffee enthusiasts and professionals worldwide (excluding some parts of Asia and remote areas), your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws and maintain the same level of security regardless of where your data is processed.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to customers. The “Last Updated” date at the top indicates when revisions were made.

10. Contact Information

We’re committed to making your coffee journey secure and transparent, from your first browse to your perfect espresso shot.