Shipping & Returns

Our Commitment to Coffee Perfection

At Espresso Dolce Shop, we understand that exceptional coffee equipment is essential for creating the perfect brew. Just as we meticulously select our premium coffee machines, grinders, and accessories, we’ve designed comprehensive shipping and returns policies to ensure your complete satisfaction from bean to cup.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days from the time we receive your payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Timeframes

Returns & Exchanges Policy

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This allows you adequate time to ensure your equipment meets our high standards and integrates perfectly into your coffee routine.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Item must be in original, unused condition with all tags and packaging intact
• All original accessories, manuals, and documentation must be included
• Item must show no signs of wear, installation, or use
• Original proof of purchase must be provided

Step-by-Step Return Process

1Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information using our template below.

2Receive Return Authorization

Within 2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions. Do not ship items without this authorization.

3Package Your Item

Carefully repackage the item in its original packaging with all accessories and documentation. Include a copy of your original invoice.

4Ship Your Return

Ship the package to our Toronto facility using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.

5Processing & Refund

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.

Refund Timeline & Methods

Once your return is approved, refunds will be processed to your original payment method:

• Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after return approval
• PayPal Payments: 3-5 business days after return approval

Please note that shipping charges are non-refundable unless the return is due to our error. International refunds may take additional time to appear in your account, depending on your financial institution.

Exchanges

For exchanges of equal value, we’ll ship your new item once we receive the returned product. For exchanges of higher value, we’ll invoice you for the difference plus any additional shipping costs.

Defective Items

If you receive a defective item, contact us immediately at [email protected]. We’ll arrange for a replacement and cover all associated shipping costs. Please include photos or video of the defect to help us resolve your issue quickly.