Returns & Exchanges

Our Commitment to Your Satisfaction

At Espresso Dolce Shop, we’re dedicated to ensuring your coffee equipment meets the highest standards of quality and performance. Just as we carefully select our premium coffee machines, grinders, and accessories, we’ve designed a straightforward returns process to protect your investment and ensure complete satisfaction with your purchase.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to ensure your equipment meets your expectations and integrates seamlessly into your coffee routine.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Item must be in original, unused condition with all tags and packaging intact
• All original accessories, manuals, and documentation must be included
• Item must show no signs of wear, installation, or use
• Original proof of purchase must be provided

Non-Returnable Items

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information using our template below.

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions. Do not ship items without this authorization.

Step 3: Package Your Item

Carefully repackage the item in its original packaging with all accessories and documentation. Include a copy of your original invoice.

Step 4: Ship Your Return

Ship the package to our Toronto facility using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.

Step 5: Processing & Refund

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.

Return Request Template

Refund Timeline & Methods

Once your return is approved, refunds will be processed to your original payment method:

• Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after return approval
• PayPal Payments: 3-5 business days after return approval

Please note that shipping charges are non-refundable unless the return is due to our error. International refunds may take additional time to appear in your account, depending on your financial institution.

Exchanges

For exchanges of equal value, we’ll ship your new item once we receive the returned product. For exchanges of higher value, we’ll invoice you for the difference plus any additional shipping costs.

Defective Items

If you receive a defective item, contact us immediately at [email protected]. We’ll arrange for a replacement and cover all associated shipping costs. Please include photos or video of the defect to help us resolve your issue quickly.