About Our Products
What types of coffee equipment do you offer?
We specialize in premium coffee equipment for both home and commercial use. Our product range includes:
- Home coffee machines (automatic and semi-automatic)
- Commercial coffee machines
- Grinders from brands like Anfim
- Milk frothers and steam wands
- Capsule systems including Caffitaly
- Replacement parts for brands like DeLonghi and Gaggia
- Accessories, filters, descalers, and cleaners
Do you offer products for both home and commercial use?
Yes! We cater to both home baristas and coffee professionals. Our home coffee machines are perfect for personal use, while our commercial machines are designed for establishments needing reliable, high-volume equipment.
What brands do you carry?
We offer premium brands including Jura, Quick Mill, Elektra, Anfim, DeLonghi, Gaggia, and more – often at up to 70% off retail prices.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
How do I place an order?
Simply browse our collections, select your desired products, and proceed through our secure checkout process. You’ll receive an order confirmation email once your purchase is complete.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Shipping & Delivery
Where do you ship?
We ship worldwide to most regions, excluding some parts of Asia and remote areas. All orders ship from our Toronto headquarters.
What are your shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after shipping. Ideal for time-sensitive orders.
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after shipping. Perfect for budget-conscious customers who can wait slightly longer.
How long does order processing take?
All orders are processed within 1-2 business days before shipping. You’ll receive tracking information once your order leaves our facility.
Why might my delivery be delayed?
Delivery times are estimates and may vary depending on your location and customs processing. International shipments may experience additional delays due to customs inspections.
Returns & Exchanges
What is your return policy?
If your item isn’t perfect, you have 15 days from the delivery date to initiate a return. We stand behind the quality of every product we sell.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process.
What condition do items need to be in for returns?
Returned items must be in original condition with all packaging and accessories. Please contact us for specific return instructions based on your product.
Product Support & Technical Questions
Do you provide technical support for your products?
Yes! Our team can help with basic technical questions about our products. For complex issues, we recommend consulting your product’s manual or contacting the manufacturer directly for specialized support.
Where can I find replacement parts for my machine?
We carry a wide selection of replacement parts for various brands. Browse our “Parts” categories or use our search function to find specific components for your machine.
Do you offer maintenance products?
Absolutely! We offer descalers, cleaners, filters, and other maintenance products to keep your equipment in optimal condition.
Still have questions? Our customer service team is here to help!
Email: [email protected]
We’re committed to ensuring your coffee journey is as smooth as your perfect espresso.